First step, login to business.google.com.
Select your GMB listing.
Make sure there’s nothing illegal, immoral, or false about your GMB listing. If there is, fix it.
In a separate tab, head to Google My Business’ suspension support page. Follow the directions. Generally speaking, do the following:
- Select “no” as you haven’t submitted a reinstatement request before.
- Select “yes” you are a representative of the company.
- Select “yes” you read the GMB guidelines and are in compliance.
- Select “yes” your business is at the listed address.
- Select “yes” you have accurate address listed.
- Select the answer that applies to you about your service area.
- Select the answer that applies to you about face-to-face business.
- Select “no” that you don’t have multiple profiles at the same location.
- Add the information they ask for:
- your name
- the email should be the email you use to manage the profile
- business name (just as it is on the GMB)
- address or service area (just as it is on the GMB)
- URL for GMB (get this from the other tab we had open, it’s in the address bar)
- phone number to reach you at
- additional info (i.e. why you closed the listing, when, and why you’re opening it again and when, and when the suspension occurred)
- if you have photos of the business from the street, parking lot, interior, etc., include those as attachments to show you’re a real business.
- Click Submit
If you don’t have those photos to submit, don’t worry. You may be asked for them later though, so it’s a good idea to go get them.
Usually, Google will email you within 1-3 days letting you know if your GMB is reinstated, or if they need more information like photos of the business.